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          LAST WORD RESOURCES .CO.UK


       The one-stop DISCOUNT SHOP for language-learning and other educational products


Member of the Federation of Small Businesses

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PERSONALISED CHILDRENS’ BOOKS



TERMS AND CONDITIONS


Use of the Website

Limitation of liability

Intellectual property rights

Hyperlinks

Privacy Policy

Terms and conditions of Sale

Returns and Cancellation

Payment terms

Discounts

Taxes

Statutory Rights


In entering and browsing lastwordresources.co.uk (the “Site”) You are agreeing to be bound by the following Terms and Conditions of use:

(The terms “We” and “Us” and “Our” refer to lastwordresources.co.uk. The terms “You” and “Your” refer to the customer and/or Website user.)


1. Use of the Website:


i The content of the Site is maintained for general use and viewing according to these Terms and Conditions. It is subject to change without notice.

ii No Information or material on the site may be downloaded, uploaded, copied, reproduced, sold, republished, posted, distributed, transmitted and/or otherwise dealt in or with, without Our prior written permission with the exception that You may make limited use of the information or material which may be downloaded onto any single computer or printed on hard copy for the strictly personal, non-commercial, purpose of personal reference provided that all copyright and other similar notices remain intact and are adhered to.


2. Limitation of liability


i Neither We nor any third party provide any warranty of any kind whether express or implied, as to the quality, performance, fitness for any particular purpose, non-infringement, compatibility, security and accuracy of the information and materials found or offered on the Site.

We make every effort to ensure that all the information (or third party information) published or offered on the Site is accurate however neither We nor any third party can accept liability for any damage or loss (whether direct, indirect or consequential) whatsoever which may be suffered by You or any third party arising from or which may be attributable, directly or indirectly, to Your access or use of the Site or to any information, inaccuracies, errors or omissions on the Site.

Your use of or reliance on the information provided is at Your own risk. It is Your responsibility to satisfy yourself as to the suitability of any product or service offered and that they meet Your particular requirements.


ii Images and descriptions should only be used as a guide. The appearance and specifications of products offered including but not limited to the design, cover design, size, shape, contents, packaging and binding, are subject to change and different editions are subject to availability. Colour variations may also be due to photographic or copying processes or lighting conditions. We reserve the right to supply an alternative edition of a product if necessary.


iii We reserve the right to change product descriptions on the Site at any time without notice.


iv We cannot guarantee that the Site or the Server that hosts the Site are free of viruses and We cannot accept any responsibility for any loss, disruption or damage to Your data or Your computer system which may occur whilst using material derived from this Site.


v We cannot guarantee that access to the Site will be uninterrupted or error free, that defects will be corrected or that the Site will represent the full functionality, accuracy or reliability of the materials. In no event will We be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from use or loss of use of, data, or profits, arising out of or in connection with the use of the Site.


If you would like to report any errors or have any feedback on the content of the site please email info@lastwordresources.co.uk


3. Intellectual property rights.

The Site and its content including but not limited to the design, text, graphics and images is protected by copyright including information and materials which is also protected by copyright and licensed to Us or published on the Site with the permission of third parties. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions (1. Use of the Website (ii). All trademarks reproduced in this website, which are not the property of, or licensed to Us, are acknowledged.


4. Hyperlinks

External Links Disclaimer

We are not responsible for the content or reliability of any websites linked to from this site, and cannot accept liability for any damage or loss arising from reliance on such websites. Links to third party information should not be taken as endorsement of any kind.

We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

You may not create a link to the Site from another website or document without Our prior written consent.


5. Privacy Policy

i This Policy covers the handling of personal data which we collect when you contact us by email or by other means and which identifies you as an individual (e.g. name, address).

You can use the Site to find out about our goods and services without providing any information about yourself.

ii Personal data is only collected if you provide it to enable us to provide a service, send you more information or as feedback on our services or website or for other reasons which will be specified when the information is collected.

Unless we are required to do otherwise for statutory reasons, we:

· will not pass on your personal information to others without your specific consent;

· will only use your personal information for the purposes specified at collection;

· will not keep it longer than necessary;

· will treat your personal data confidentially.


6. Terms and conditions of Sale.


Returns and Cancellation.

N.B. Before returning any items customers must contact us by email info@lastwordresources.co.uk or fax +44 (0)1270 875822 detailing the reason for the return and await authorisation. We cannot guarantee to accept unauthorised returns whatever the reason for the return or to refund any postage costs for which we may otherwise be liable. Failure to inform us may also cause delays in processing the return.

IN ALL CASES customers should obtain proof of dispatch e.g. Proof of Posting (free at a UK Post Office) or use Recorded or Special Delivery whichever is appropriate as we will not be responsible for the non-receipt of returned goods.


Parcels returned to us from outside the EU must display a customs declaration that the package is a returned item to the UK. Any customs duty incurred by us will be deducted from any refund due or charged to the customer regardless of the reason for the return.


i Cancellation. Orders may cancelled by telephoning +44 (0)1270 873670 by fax +44 (0)1270 875822 or by email to info@lastwordresources.co.uk.

If the order has already been dispatched, the goods must be returned to us unopened, undamaged and unused and in the original packaging within 14 days of receipt for a full refund less our postage & packaging costs.


ii Returning unwanted goods. Returns of unwanted goods will only be accepted within 14 days of receipt and if unopened, undamaged and unused and in the original packaging. Please include Your invoice/delivery note and ensure that the package is securely wrapped. If unwanted goods are returned to us in an unsatisfactory condition they will be sent back and any additional carriage and handling charges will be charged back to You. Proof of posting is required as above. Please note we are unable to accept returns of media such as computer software, DVD’s, CD’s and videos, unless faulty.


iii Faulty goods. Any item which is faulty may be returned within 14 days of receipt and we will replace it and refund your return postage costs or, if the product is no longer available and there is no acceptable alternative, we will provide You with a full refund including Your return postage costs. Please include Your invoice/delivery note and ensure that the package is securely wrapped. Proof of posting is required as above.


iv Damaged or missing items. If goods are damaged in transit or if there is any discrepancy You must inform us by telephoning +44 (0)1270 873670 by fax +44 (0)1270 875822 or by email to info@lastwordresources.co.uk within 48 hours of receipt and all the external and internal packaging must be retained by You for inspection by Ourselves and/or Our carrier(s). We will not accept any responsibility or liability if these conditions are not met. We undertake to replace damaged or missing items as soon as reasonably possible and after we have received the appropriate documentation (as supplied by Us) completed and signed by You. We may also at our discretion first require and arrange for the return of damaged goods to Us. Any return postage costs will be refunded.


v Non-delivery. All goods are sent with proof of posting / dispatch. Please allow at least 7 days for delivery or longer for overseas. Royal Mail in the UK will not investigate non-delivery until at least 15 working days including Saturdays have elapsed. We undertake to replace the contents of packages confirmed as lost in transit as soon as reasonably possible and after we have received the appropriate documentation (as supplied by Us) completed and signed by You. If any item is no longer available and there is no acceptable alternative, we will provide you with a full refund.


Payment terms

Payment will be accepted in the form of a cheque, banker’s draft or by BACS. Approved credit or debit card payments are accepted via PayPal for which the customer needs an email address but does not need to have a PayPal account. We do not apply surcharges to payments made via PayPal.

Payment is required in full before any goods will be dispatched except when at our discretion we offer credit terms to educational establishments, public bodies and the like provided that they supply an official order. Unless agreed otherwise in advance payment of credit invoices must be made within 30 days.


Discounts

Nothing in these Terms and Conditions or elsewhere on the Site is intended to imply that any particular product can or will always be supplied at a discounted price nor that every customer is entitled to be offered a discount. Discounts (which may be conditional, see below), are offered entirely at Our discretion and only if permitted by the relevant publisher  (We are only allowed to stock and supply certain products on condition that they are sold at the manufacturer’s recommended retail price).


We may offer or be asked to offer discount(s) on recommended retail price(s) subject to payment being received within a time limit and by a date agreed between Us and the Customer. The details of such agreements will be clearly stated on the invoice. In such cases payment of the discounted amount payable will only accepted by Us within the agreed time limit and by the agreed date. If payment is not received as agreed then the full amount will become due plus interest at 3% above bank base rate for every month payment is overdue from the date of the invoice. Under current VAT rules, whether the discounted or full payment is made, any VAT will apply only to the discounted price(s).


Taxes

Customers outside the EU are wholly responsible for the payment of any import duties.


Statutory Rights. Nothing in these Terms and Conditions affects or is intended to affect, Your statutory rights.


Your use of the Site and any dispute arising out of such use of the Site is subject to the laws of England and Wales. Unauthorised use of the Site may give rise to a claim for damages and/or be a criminal offence.


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